📋 Case Study — Healthcare AI

We built a WhatsApp chatbot
for a doctor in 3 days

A busy clinic in Bangalore was losing patients to missed calls and slow responses. We built an AI assistant that handles appointments, answers queries, and sends reminders — all on WhatsApp.

3Days to Build

70%Fewer Missed Calls

24/7Patient Support

₹30KTotal Cost

The Problem
What the clinic was struggling with

Receptionist overwhelmed with 80+ calls/day — many went unanswered
Patients calling just to ask clinic timings, fees, or available slots
No-shows were high because there was no reminder system
After-hours queries (evenings, Sundays) went completely unanswered
Doctor spending 30 min/day answering repetitive WhatsApp messages personally

The Solution
AI WhatsApp assistant that never sleeps

AI chatbot on the clinic's WhatsApp Business number — patients message as usual
Instantly answers FAQs: timings, fees, location, services, doctor availability
Books appointments by checking real-time slot availability
Sends automated reminders 24 hours and 1 hour before appointments
Handles after-hours queries with smart responses + escalation to doctor for urgent cases
Speaks Hindi and English — switches based on patient's language

🏥

Dr. Sharma's Clinic

● Online

Hi, I want to book an appointment with Dr. Sharma

10:32 AM

Hello! 👋 I'd be happy to help you book an appointment with Dr. Sharma.

📅 Available slots for tomorrow:
• 10:00 AM
• 11:30 AM
• 2:00 PM
• 4:30 PM

Which time works for you?

10:32 AM

11:30 AM please

10:33 AM

✅ Appointment confirmed!

🗓 Tomorrow, 11:30 AM
👨‍⚕️ Dr. Sharma
📍 Clinic: HSR Layout, Bangalore

I'll send you a reminder tomorrow morning. See you! 😊

10:33 AM

How We Built It
3-day sprint from zero to live

Day 1 — Discovery & Setup

Met with the doctor, mapped out all common patient queries (40+ FAQs), set up WhatsApp Business API, designed conversation flows for appointment booking.

Day 2 — Build & Train

Built the chatbot engine, trained AI on clinic-specific data (services, fees, timings, doctor profiles), integrated appointment slot management, added Hindi + English support.

Day 3 — Test & Go Live

End-to-end testing with real scenarios, trained the receptionist on the dashboard, set up automated reminders, went live on the clinic's WhatsApp number.

Tech Stack
What powers the bot

💬WhatsApp Business API

🧠OpenAI GPT-4

☁️AWS Lambda

🗄️DynamoDB

📅Google Calendar API

🇮🇳Hindi + English NLP

Results
After 30 days of going live

1,200+

Messages handled/month

70%

Reduction in missed calls

40%

Fewer no-shows

2 hrs

Staff time saved daily

💬 What the doctor said

"My receptionist used to be on the phone all day. Now the bot handles 80% of queries. Patients love that they get instant replies even at night. Best ₹30,000 I've spent on my clinic."

— Dr. Sharma, General Physician, Bangalore

Want something similar for your clinic?

We build custom WhatsApp chatbots for doctors, dentists, and clinics. Starting at ₹30,000.